Privacy Policy
Last Updated: 11th September 2025
At CozyCave Hospitality LLP (“CozyCave,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.cozycave.in), make a booking, or interact with us.
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1. Information We Collect
We may collect the following types of information:
• Personal Information: Name, phone number, email address, government ID, billing address, and payment details when you make a booking.
• Booking Information: Dates of stay, property details, special requests.
• Communication Data: Information shared via phone, WhatsApp, email, or other customer support channels.
• Technical Information: IP address, browser type, device information, and cookies when you use our website.
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2. How We Use Your Information
We use the collected information for:
• Processing and confirming your bookings.
• Communicating with you regarding your stay.
• Improving our services and website experience.
• Sending important updates, promotional offers, or service-related communications (you may opt out anytime).
• Complying with legal obligations, including ID verification where required.
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3. Sharing of Information
We respect your privacy and do not sell your personal information. However, we may share your information with:
• Service Providers: Payment gateways, housekeeping, or maintenance partners, only as necessary to provide our services.
• Legal Authorities: When required to comply with applicable laws, regulations, or court orders.
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4. Data Security
• We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure.
• However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
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5. Cookies & Tracking Technologies
• Our website may use cookies and similar tools to enhance user experience and analyze website performance.
• You can disable cookies through your browser settings, though some features may not function properly.
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6. Your Rights
As a user, you have the right to:
• Access and request a copy of your personal data.
• Request corrections to inaccurate information.
• Request deletion of your data, subject to legal and contractual obligations.
• Opt out of marketing communications at any time.
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7. Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements.
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8. Third-Party Links
Our website may contain links to third-party websites. CozyCave is not responsible for the privacy practices or content of those websites.
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9. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the “Last Updated” date.
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10. Contact Us
For any questions, concerns, or requests related to this Privacy Policy, please contact us:
• Phone/WhatsApp: +91-8904100524
• Email: hello@cozycave.in